We normally ship within 24 hours except for public and bank holiday. In this case, the goods with be shipped the next working day. Most orders are delivered within 1-3 working days. All deliveries are sent “Recorded signed for” delivery. Full tracking information can be found on the royal mails website www.royalmail.com you will be sent a tracking number at the time of dispatch. Our packages are in plain packaging ensuring a very discreet service.
If any item is damaged in transit then please contact us via email at firstname.lastname@example.org We will need a written account of the damage and photographs highlighting the damage. We will then contact you to rectify this issue. Please do not send goods back to us until you have been told to do so by 710 Genetics customer services. All our orders are quality checked before dispatch.
For shipping outside the UK we will contact you once a delivery charge has been estimated. We do not ship to PO Boxes only residential addresses. We will only ship to the address where the payment details are registered. Once we have dispatched the item we are unable to change the delivery point. Please ensure the details given are correct at the time of purchase.
Please contact us via email or telephone before sending goods back. Once consent has been given to return the item we will offer a full refund on the cost of the item providing it is unused and in the original packaging however shipping charges are non-refundable.
If you would like to exchange your items for a different product within our range you may do so providing it is within 7 days of receiving your order. Items returned must be in a new and unused condition and in their original unopened packaging. Please detail which items you would like as replacements. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies.
We accept all major Credit/debit cards. Our online sales are 3D Secure, 256 bit encrypted and hacker safe making it a very safe place to enter your details., we do not hold any records of clients credit/debit card details and all other client information remains highly confidential are 100% safe. Our site has a Security Certificate and is protected with SSL. The payment record pages are encrypted, ensuring total security. We also accept PayPal. Payments will show on your statement as Pam Trading not 710 Genetics.